Install the operating infrastructurethat helps your mental health clinic grow.
We start by recovering dormant patients, leads and unfinished conversations. Then we install the system that helps every lead, patient and referral move forward without getting lost in WhatsApp, spreadsheets or human memory.
Start with recovery. Prove ROI. Turn the result into permanent infrastructure.
Your clinic does not lose patients in one dramatic moment. It loses them between every step.
A lead is not answered. A no-show is never contacted again. A patient finishes one session without a next step. An inactive patient disappears into an old spreadsheet. Individually, each leak looks small. Together, they become lost revenue, empty calendars and invisible operational chaos.
This is exactly what many clinics are currently operating through WhatsApp, Excel and human memory.
One infrastructure, implemented in two moments.
We do not ask a clinic to buy a complete platform before proving value. We begin by recovering opportunities that already exist. Then we transform that recovery system into the permanent operating infrastructure behind the patient journey.
Recovery Sprint
A focused implementation that begins during the first 30 days to recover dormant leads, inactive patients, no-shows, unfinished conversations and referral opportunities. Value is measured over a 90-day recovery window.
- Baseline diagnosis
- Opportunity segmentation
- WhatsApp follow-up scripts
- Dormant lead follow-up
- Former patient reactivation
- No-show recovery
- Referral campaign
- Recovered revenue dashboard
Patient Journey OS
We install the complete system that helps the clinic acquire, convert, accompany and reactivate patients without depending on fragmented tools or human memory.
- Operational CRM
- Patient states
- Assigned owners
- Automations
- Alerts
- Dashboards
- SOPs
- Continuity workflows
- Referral tracking
- Operational reports
- White Label patient experience
Every Patient Journey OS implementation begins with the Recovery Sprint. A clinic can purchase the Sprint independently or commit directly to the full roadmap at a lower total implementation cost.
KunaOS enters through ROI and stays as infrastructure.
Five layers. One growth operations infrastructure.
Each layer solves a different part of the journey. Together, they create a system that generates opportunities, converts conversations, protects continuity and recovers lost value.
- Acquisition channels
- Lead registration
- Lead source
- Outreach messages
- Opportunity prioritization
- Channel performance
- Fast WhatsApp response
- Lead qualification
- Next-step recommendation
- Practitioner assignment
- Booking
- Attendance confirmation
- Follow-up when the lead goes silent
- Patient stage
- Reminders
- Post-session follow-up
- Dropout-risk signals
- Team notifications
- Active-patient visibility
- Non-clinical accompaniment
- Inactive patient detection
- Recovery lists
- Reactivation messages
- Response measurement
- Return booking
- Recovered revenue attribution
- Referral campaigns
Operations and Intelligence
Know what is happening, who must act and where opportunities are being lost. Supports the four layers above.
- Operational CRM
- Patient states
- Assigned owners
- Tasks
- Alerts
- KPIs
- Reports
- SOPs
- Leakage detection
- Next action
Twelve moments where a clinic can lose or protect a patient.
Patient Journey OS follows the person from the first incoming message to continuity, recovery, closure and referral.
Acquire
Convert
Continue
Recover and grow
How much value may already be dormant inside your clinic?
Estimate the value that may be recoverable from dormant leads, inactive patients and unfinished follow-up, before the Recovery Sprint begins.
The Recovery Sprint is designed to prove this value before the clinic expands into the full Patient Journey OS.
Illustrative operational model. Actual results depend on the quality of the database, patient volume, response rates, execution and adoption. KunaOS does not guarantee clinical outcomes or new patient acquisition.
Three connected surfaces. One operating infrastructure.
These are the interfaces through which the five operational layers become visible inside the clinic.
From WhatsApp, spreadsheets and memory to one visible operating system.
- Leads scattered across channels
- WhatsApp conversations without ownership
- Spreadsheets nobody fully trusts
- No clear patient states
- Manual follow-up
- No-show recovery depends on memory
- Inactive patients remain invisible
- Referrals are not attributed
- No complete journey dashboard
- One visible patient journey
- Every opportunity has an owner
- Every patient has a state
- Every stage has a next action
- Follow-up workflows are repeatable
- No-shows enter recovery
- Inactive patients enter reactivation
- Referrals return to acquisition
- Directors can see where value is leaking
Continuity compounds.
When a patient drops off, you do not lose one appointment. You may lose the entire process that never continued. This is what the Continuity layer of Patient Journey OS is built to protect.
Retention is not linear. One recovered patient can unlock an entire continuity journey.
Estimate the time your clinic could recover.
Operations and Intelligence does not only recover revenue. It gives the team time and visibility back.
Building a complete Patient Journey OS from scratch can cost six figures.
To create a branded patient experience, practitioner workspace and director intelligence from scratch, a clinic would usually need product strategy, UX design, healthcare software development, security work, testing, maintenance and ongoing improvements.
Build externally
US software factory · Custom project from zero
- Patient app or patient portal$40K – $150K+
- Practitioner workspace$25K – $80K+
- Admin and director intelligence$30K – $100K+
- Branding, UX and patient journey flows$10K – $40K+
- Automations and reminders$10K – $50K+
- QA, security and deployment$15K – $60K+
- Annual maintenance15% to 25% of initial cost
Implement Patient Journey OS
Growth operations infrastructure, ready to deploy
- Recovery Sprint
- The five operational layers
- Complete patient roadmap
- Patient Experience
- Practitioner Workspace
- Admin and Director Intelligence
- Continuity workflows
- Reactivation workflows
- Operational visibility
- White Label implementation
- Team onboarding
Why begin a software project from zero when the operating infrastructure already exists?
These are illustrative market ranges based on common healthcare software development costs. Actual external development costs vary by scope, compliance requirements, integrations, geography and vendor.
First the system works. Then the complete experience becomes yours.
White Label KunaOS is not a separate logo package. It is the branded patient experience built on top of the complete Patient Journey OS. First we recover revenue. Then we make the complete patient journey feel premium, organized and native to the clinic.
A patient experience that feels fully theirs.
No visible Kuna branding. Their logo, their colors, their resources, their patient journey.
Built for the whole clinic, not just the front desk.
What is not measured cannot be improved. What is not accompanied does not continue.
- Guided onboarding
- Session reminders
- Clinic resources
- Non-clinical check-ins
- Next-step cards
- Branded experience
- Assigned patients panel
- Next actions list
- Continuity status
- Active and inactive patients
- Follow-up queue
- Earnings and commissions
- Acquisition sources
- Continuity graph
- No-show metric
- Inactive patients metric
- Recovered value
- Practitioner performance
Honest about what KunaOS is and what it is not.
- ✓Acquisition tracking
- ✓Lead pipeline
- ✓Operational patient states
- ✓Assigned ownership
- ✓Administrative follow-up
- ✓Session reminders
- ✓Continuity workflows
- ✓No-show recovery
- ✓Patient reactivation
- ✓Referral tracking
- ✓General resources
- ✓Practitioner Workspace
- ✓Admin and Director Intelligence
- ✓Operational metrics
- ✓Branded patient experience
- ✓Reports and improvement loops
- ·Replace the clinic's EHR
- ·Create clinical diagnoses
- ·Prescribe
- ·Make clinical decisions
- ·Replace the therapist
- ·Guarantee clinical outcomes
- ·Guarantee new patient acquisition
- ·Automatically include unlimited custom integrations
- ·Handle medical billing or insurance claims unless separately scoped and technically viable
Start with recovery or commit directly to the complete infrastructure.
Both paths begin with the Recovery Sprint. The difference is whether the clinic purchases it independently or includes it inside the complete Patient Journey OS implementation.
- Baseline diagnosis
- Opportunity segmentation
- WhatsApp follow-up scripts
- Dormant lead follow-up
- Former patient reactivation
- No-show recovery
- Referral campaign
- Recovered revenue dashboard
- Final ROI report
- Everything in Recovery Sprint
- The five operational layers
- Complete patient roadmap
- Operational CRM
- Patient states and assigned owners
- Acquisition and conversion visibility
- Continuity workflows
- No-show and reactivation workflows
- Practitioner Workspace
- Admin and Director Intelligence
- Reports and SOPs
- White Label patient experience
- Branded reminders and resources
- Team onboarding
- Free discovery call
- Custom scope
- Milestone-based development
- AI workflows
- Multi-location dashboards
- Training hubs
- Custom reporting
- Specialized internal tools
- Optional maintenance
Direct roadmap commitment saves implementation cost.
- Recovery Sprint$997
- Later Patient Journey OS upgrade implementation$2,500
- Implementation$3,000
- Recovery SprintIncluded
The monthly subscription changes to $699 when the complete Patient Journey OS becomes active. The clinic never pays both monthly plans at the same time.
KunaOS should recover value before you scale.
During the first 90 days after the Recovery Sprint begins, we work to identify at least 1x the value of your investment through recoverable sessions, reactivatable patients or recovered operational time.
- The clinic must provide minimum operational data
- The clinic must participate consistently
- Database quality affects results
- Does not guarantee clinical outcomes
- Does not guarantee new patient acquisition
- Measures recoverable operational value
The Recovery Sprint proves the opportunity. Patient Journey OS turns the result into permanent infrastructure.
Find where your clinic is losing patients, revenue and operational visibility.
A 45-minute working session where we map your current patient journey, identify dormant opportunities and estimate whether the Recovery Sprint or the complete Patient Journey OS is the correct next step.
- ✓Acquisition channel review
- ✓Lead response process
- ✓Dormant lead review
- ✓No-show process
- ✓Patient continuity review
- ✓Inactive patient opportunities
- ✓Referral process
- ✓Operational ownership
- ✓Current tools
- ✓Recoverable value estimate
- ✓Recommended starting path
